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Frequently asked questions and answers
Here you can find answers to the most frequently asked questions about the Company.
For your convenience, all questions are divided into sections.
About Terms
About concepts and definitions
Company
Status
Point
Bonus
Mentor
About Registration
Registration methods
How do I register with the Company?
Statuses
What to choose: To become a Consultant or a Privileged Client?
Registration cost
How much does the registration with the Company cost?
Completion of registration
How to complete the registration?
Login details
How to log into the Personal Account?
Password
How to reset the password?
Data verification
How to confirm my phone number and email address?
Creating a referral link
What is a referral link?
How to create referral links?
Mentor
Who is a Mentor?
Termination of Registration Number.
What is the reason why the Registration Number can be terminated?
About Clients
Client Program
What are the terms and conditions of the Loyalty Club Program?
Participants of the Client Program
Who can become a member of Loyalty Club?
Why do I become a Client if I originally registered as a Consultant?
Cashback
What cashback do Privileged Clients get?
Status change
Can I become a Consultant if I have registered as a Privileged Client?
About Consultants
Advantages
What kind of benefits do Consultants have?
Cashback
What kind of cashback do Consultants get?
Payments
From what Rank can payments be received to the operational account?
How can a Consultant receive payments?
Status maintenance
How not to lose my Consultant status?
Incentive Programs
Which Programs are available for Consultants to participate in?
What are the benefits of participating in the Incentive Programs?
Rewards
How to get the rewards?
Online Mentor
Who is an Online Mentor and how to become one?
About Products
Production
How do we create our products?
Certification
Is the Company's production unit certified according to international standards?
Ingredients
Where can I find the information about the ingredients of Siberian Wellness products?
The Company produces products in capsules. What are they made of?
Are any clinical trials of food supplements conducted?
Food supplements intake
Can I take Siberian Wellness products together with pharmaceuticals?
What can be done if there's an unexpected reaction to the food supplement?
How can I get a specialist's advice on developing a comprehensive program and intake course of food supplements?
Are there any contraindications to taking food supplements?
Is it necessary to take food supplements with water? Can I add them to my soup, porridge, or second course?
Purchase
Where can I purchase Siberian Wellness products?
Payment methods
Does the Company offer free product samples?
About International Business
Countries
What countries is Siberian Wellness represented in?
Languages
What languages is information represented in across countries?
Registration
Do I need to re-register if I plan to operate in another country?
Registration methods
How do I register with the Company?
Creating a referral link
How to create referral links?
About Charity
The World Around You Foundation
The World Around You Foundation – what is it?
Where can I find the Foundation's projects?
Does the Foundation have a channel?
How do I make a donation?